Back

##### NICE Logging Recorder Services

###### Product Catalog

##### Jump to ...

- General Information
- Contractual Documents
- Ordering Requirements

Back

##### NICE Logging Recorder Services

### General Information

#### Nice Logging Recorder Service Offerings

Warranty uplift and post warranty services provide a level of support for optimal system performance for Motorola certified NICE logging recorders

Motorola standard warranty is equivalent to NICE Silver level of support. When added coverage is required during warranty, uplift to Gold-Lite, Gold and Platinum maintenance services.

Post-warranty Silver, Gold-Lite, Gold and Platinum maintenance services.

Warranty up-lift and post-warranty services are offered under a Motorola Service Agreement.

### Contractual Documents

The documents below will outline both the Implementation process and the Ongoing Maintenance process which begins in year two.

STATEMENT OF WORK for:

- NICE Silver Maintenance
- NICE Gold-Lite Maintenance
- NICE Gold Maintenance
- NICE Platinum Maintenance

TERRITORY MAP

- locations of NICE responders

HOW TO GUIDE

- Request for Quotation and Contract Process Guideline

All warranty uplift, post warranty and contract renewal opportunities must be quoted by NICE prior to creating a Motorola service agreement.

QUOTE FORM

CUSTOMER SUPPORT PLANS (CSP) for:

- NICE Silver Maintenance
- NICE Gold-Lite Maintenance
- NICE Gold Maintenance
- NICE Platinum (contract your local Customer Support Manager)

PROPOSAL TEXT

### Ordering Requirements

1. These services cannot be ordered directly through COF at this time. Please contact your local Area Service Manager (ASM) or Customer Support Manager (CSM) if you are interested in ordering these services.